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Tuesday, November 09, 2004
Two nights later. No relief. Sunday was hard. I got maybe two hours of sleep, and then worked a twelve-hour day. Amazingly, I didn't bite anyone's head off, although I did manage to piss off three or four customers in a short amount of time. They were pissed before I got to them, so all I really did was throw gasoline on the fire. Atlanta seems to have an overabundance of assholes. I'm sure someone, somewhere thinks that I am in that group, and they are probably right, but I don't think I am a full-time resident of that particular section of the culture. My job is to deal with people when something has gone wrong, with a product or a service or whatever, so when they get to me they are usually spoiling for a fight, and I understand that. I expect that, and deal with it. That is usually an emotional outburst for the customer and once I get past that, I can talk to them and come up with some plan to fix whatever it was that happened. Increasingly, however, I get more and more people who have an overinflated sense of self-worth. I had a customer who left the store without paying for an order. He came back a month later, asking about the order, and figured out that he didn't pay for it back then. He came to the front, asked for a manager, and told me that he deserved a discount for his inconvenience since his order was not in. He freely admitted that he left without paying, but said that we should have known that he meant to, and should have gotten his product for him. I told him no. I told him that I failed to see where my company or anyone who worked for me had done anything wrong to inconvenience him. He called the main office complaint line. This man believes he is right. I get this all the time from these obnoxious idiots. A customer was in last week, and spent about an hour looking at ceramic tile. He finally decided to get us to measure the bathroom because he wanted a floor done, and a shower installed. We don't do that. We told him that. He demanded to see a manager, said that we had wasted an hour of his time, and that he deserved to be compensated for his time. How asinine is that? What an asshole. This has changed me. I am not the same as I was seven years ago, when I moved here. I mistrust people. I do not see good in people. I do not give them the benefit of the doubt, up front, in my dealings with them. I write to anonymous readers about what assholes they are. I carry anger with me a lot of the time. I worry that I won't ever go back to being that other guy, the one who moved here. I know, things change. I am pissed that they changed and I let them make me this way.
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