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Tuesday, January 11, 2005
It's been a really odd day. I went from slow and loving it this morning to leaving work two hours late because nobody could do what I do. Actually, it's more of a case of nobody would do what I do, which is solve problems. It's what I do anymore, and I am expected to do it. I call other managers in the store and tell them what to expect from this customer or that customer, and how to handle it, and where I'll be when it breaks down and I need to come to their aid and pull their ass out of the fire. Notice I said call other managers. These guys aren't managing. They are glorified schedulers. They concern themselves with the details, micromanage the daily activities of those who are unlucky enough to be cast into their sphere of influence. However, today the management blues hit me. I had to make decisions on what to do with a customer who had a strange complaint, and it was based on information that I got from two sources. And the decision, which came out okay, could have been different if either one of the two people I relied on to give me accurate information had not exaggerated. I based it on what I had to go on, though. (Although, this problem is really a prime example of why the public are raging idiots who should not be allowed to breed.) I trusted both of the sources. They let me down. I will not be let down by either one again. I can and may fire one, and I can and may cut the other off from any further business with my company. Or, I could let it drop. I won't. I can't. It just isn't in me anymore. These two people cost me around a thousand dollars today. I cannot have a lot of days like that. Enough of this. I need to be more positive, less mean. I need therapy! More when I feel like it.
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