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Friday, October 03, 2014
So I get a call late this evening at work from a woman with questions about her doggie door. She had lost the solid panel that slides into the door on the inside, so that you can shut off access to unwanted animals, such as the neighbor's dog or a raccoon. She had measured the opening, and I went to the stock location to compare sizes, to see if maybe a new one would fit on her door. She asked me if I thought she could just get a new panel for her dog door. I said that probably, all she really needed to do was to find out the manufacturer of her current dog door because designs differ, and one company's panel might not work with another's frame. She asked how she would be able to tell, and I said, "Well, the company name may be stamped into the frame, or maybe it would be embossed onto the plastic flap. The ones we carry from PetSafe have that." So she looked around and said, "No, nope...I don't see it anywhere." She said, "Wait. Here it is. It's..."(starts spelling it out slowly)"L - A - R - G - E, model 9X11." So I didn't say anything for a few seconds, to see if she'd get it. I finally said, "No, I don't think I know who made that one." She said, "Well, yeah, it's L - A - R - G - E," (being sure, checking her eyesight) "model 9X11. That's what it says. That must be the company." I gave it a few seconds again. I told her she should probably get a new one. She told me she's going to get her son to fix it when he comes to visit this weekend. I told her, "Be sure to give him that company name."
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